Legal

Effective Date: 6th Oct 2025

Registered Address: Hyderabad

Email: reach@ireachright.com

1. INTRODUCTION

These Terms and Conditions (“Terms”) constitute a legally binding agreement between iReachRight Geotechnologies OPC Pvt Ltd, a company incorporated under the laws of India with its registered office in Hyderabad, Telangana (“Company”, “iReachRight”, “we”, “our”, or “us”), and any individual or legal entity accessing or using our Services (“you” or “your”).

By accessing, integrating, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services. These Terms primarily apply to users located in India. Jurisdiction-specific addendums or data processing agreements may be issued as the Company expands internationally.

2. DEFINITIONS

• “Account” means the account created by you to access the Services and any associated user profile or administrative interface.
• “API” means the application programming interfaces, endpoints, authentication credentials, SDKs, dashboards, and developer tools provided by the Company for the purpose of integrating and using the Services.
• “Customer Data” means any data, information, or content that you or end users provide, input, or transmit through the Services, including location-related data, address components, coordinates, geotagged images, voice inputs, transaction records, and any PII submitted for analytics or operational purposes.
• “iReachRight Data” means all geospatial datasets, derived intelligence, enhancements, corrections, inferences, or improvements created, generated, or acquired by the Company, including those resulting from processing Customer Data.
• “Services” means the digital location intelligence, geospatial analytics, mapping, computation, visualization, identification, risk intelligence, operational control, and related functionalities offered by the Company.
• “ReachID” means the proprietary intelligent unique location identifier generated, managed, or resolved by the Company for locations across the Serviceable Area.
• “Usage Credits” means prepaid credits, subscriptions, or other fee mechanisms required to access metered portions of the Services.
• “Intellectual Property” means all intellectual property rights owned by the Company, including software, algorithms, models, datasets, trademarks, trade secrets, know-how, documentation, and any other proprietary materials.
• “Data Protection Laws” means any applicable laws, regulations, and industry standards governing data privacy, security, and confidentiality, including but not limited to the Information Technology Act, 2000 (India), and applicable rules thereunder.

3. ELIGIBILITY AND ACCOUNT TERMS
   • You represent that you are legally competent to enter into these Terms and, if acting on behalf of an entity, have the authority to bind that entity.
   • You are responsible for maintaining the confidentiality of your Account credentials and API keys. All activities that occur under your credentials are considered authorized by you, and you agree to promptly notify the Company of any unauthorized access or security breaches.
   • The Company reserves the right to refuse registration or to suspend or terminate any Account if there is reasonable suspicion of fraudulent or unauthorized use, violation of these Terms, or risk to the Services.

4. SCOPE OF SERVICES

Our Services encompass the following key areas, among others:

• Address Intelligence and Unique Location Identification: Capture, enhancement, interpretation, and management of address or location information using the Company’s proprietary intelligent unique location identifiers (ReachID).
• Location Verification and Risk Intelligence: Systems and processes to verify, authenticate, and assess locations for operational, compliance, or risk-related use cases, including fraud detection, geofencing, and know-your-customer (KYC) initiatives.
• Operational Geographic Controls: Definition and governance of serviceable zones, routing boundaries, delivery areas, geo-fencing, jurisdictional mapping, and location-based operational policies for your logistics, transportation, or field operations.
• Geospatial Visualization and Decision Support: Tools for visualizing location data, generating heat maps, performing geospatial analysis, and supporting business decision-making through dashboards, overlays, and analytics.
• Operational Optimization and Insights: Intelligence-driven utilities designed to optimize logistics, fulfillment, field operations, retail operations, routing, resource allocation, and related workflows through predictive models and data-driven recommendations.
• Additional Services: The Company may introduce new services, features, or modules from time to time, which may be subject to additional terms and conditions.

5. ACCESS TO APIS, DEVELOPER INTERFACES, AND DATA
   • The Company may grant you access to APIs, SDKs, dashboards, and integration components for implementation and use of the Services. You must comply with any accompanying documentation, rate limits, and usage thresholds. You acknowledge that API keys and credentials are confidential information.
   • You shall not bypass authentication, circumvent access controls, or attempt to gain unauthorized access to the Services or any underlying systems. If you suspect unauthorized use, you must notify us promptly.
   • The Company reserves the right to throttle, limit, or suspend API access for maintenance, security, or misuse at any time without prior notice.

6. DATA HANDLING, PRIVACY, AND SECURITY
   • Data Collection: The Company may collect Customer Data, including PII, only as permitted under Data Protection Laws and solely for the purpose of providing, improving, and enhancing the Services. We implement reasonable security measures to protect Customer Data.
   • Data Transformation: Any location-related information submitted by an end user to a merchant and transmitted to the Services shall, upon processing, become part of the Company’s geospatial datasets (iReachRight Data). The Company retains exclusive rights over such iReachRight Data and may use it to improve models, algorithms, and other services.
   • Data Retention: Customer Data will be retained only for as long as necessary for the purposes described herein, subject to applicable law. Upon termination of Services, the Company may anonymize, aggregate, or delete Customer Data, except where retention is required by law or for legitimate business purposes.
   • Data Confidentiality: The Company will not disclose Customer Data to third parties except (a) as authorized by you, (b) as required to deliver the Services, (c) to comply with legal obligations, or (d) to protect the rights and safety of the Company, its customers, or the public.
   • Cross-Border Data Transfers: If personal data is transferred across jurisdictions, the Company will comply with applicable data export regulations and ensure adequate protection through standard contractual clauses or other lawful mechanisms.
   • Privacy Policy: The Company’s Privacy Policy, available on our website or on request, provides additional detail on our data-protection practices and forms an integral part of these Terms.

7. OWNERSHIP OF REACHID AND DATA
   • ReachID Ownership: ReachID is proprietary to the Company and is the exclusive property of iReachRight Geotechnologies OPC Pvt Ltd. You acknowledge that ReachID is not a legal property marker or boundary indicator and does not confer ownership or property rights over physical locations.
   • iReachRight Data: All iReachRight Data remains the exclusive property of the Company. You do not acquire any rights or interests in iReachRight Data except as explicitly granted by these Terms.
   • Customer Data: Except for PII and any data excluded by law, Customer Data may be processed and combined with iReachRight Data. PII remains your property and is treated in accordance with the Privacy Policy.

8. LICENSES AND USE RIGHTS
   • Internal Use License: Subject to compliance with these Terms and payment of applicable fees, the

Company grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services and ReachIDs solely for internal business operations including deliveries, KYC, logistics, service workflows, compliance, and analytics.

• Operational Sharing: You may disclose ReachIDs and related insights to delivery partners, verification vendors, auditors, outsourced service providers, or logistics providers strictly for the purpose of performing client-initiated tasks. Third parties must be bound by confidentiality obligations no less restrictive than those herein.
• Prohibited Uses: Except as expressly permitted, you shall not (a) store ReachIDs beyond the duration required for task completion, (b) publish, monetize, sublicense, or commercially exploit ReachIDs or iReachRight Data, (c) reverse-engineer or decompile the Services or datasets, (d) circumvent API rate limits, (e) replicate or develop competing services, or (f) incorporate iReachRight Data into public datasets or geospatial mapping products.
• Extended or External Use: Any commercial or external use of ReachIDs or iReachRight Data beyond internal business operations requires prior written approval and a separate agreement outlining scope, pricing, and usage terms.
• Feedback: Any feedback, suggestions, or ideas you provide to the Company may be used without restriction or obligation to you, and you hereby grant the Company a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such feedback.

9. FEES, PAYMENTS, AND BILLING
   • Usage Fees: Services may be subject to Usage Credits, subscription fees, or other charges, as described on the Company’s website or in your Order Form. Fees are based on volume, API calls, or subscription tiers, and are subject to change upon notice.
   • Billing and Payment Terms: Unless otherwise specified in a separate Order Form, all payments are due in Indian Rupees (INR) upon receipt of invoice. You authorize the Company to charge your designated payment method for all fees incurred. If payment is not received within the specified timeframe, the Company reserves the right to suspend or terminate Services.
   • Taxes: Fees do not include applicable taxes, duties, or assessments. You are responsible for all taxes associated with your use of the Services, except for taxes based on the Company’s net income.
   • Refunds: Except as required by law, all payments are non-refundable. The Company is not obligated to provide credits or refunds for partial usage or termination.

10. THIRD-PARTY SERVICES AND INTEGRATIONS
    • The Services may integrate with third-party applications, services, or tools (“Third-Party Services”). Your use of Third-Party Services is subject to the terms and conditions and privacy policies of the respective providers. The Company is not responsible for the performance, security, or privacy practices of any Third-Party Services.
    • You acknowledge that Third-Party Services may access or interact with Customer Data. You are solely responsible for configuring such integrations and ensuring that data sharing complies with applicable law and your privacy obligations.

11. CONFIDENTIALITY
    • Definition: “Confidential Information” means any non-public information disclosed by the Company to you (or vice versa) that is designated as confidential or reasonably understood to be confidential, including business, technical, financial, and operational information, trade secrets, algorithms, source code, and future product plans.
    • Obligations: Each party agrees to (a) use Confidential Information only for the purpose of performing obligations under these Terms, (b) not disclose Confidential Information to any third party without prior written consent, and (c) protect the confidentiality of such information with the same degree of care it uses to protect its own confidential information (but in no event with less than reasonable care).
    • Exceptions: Confidential Information does not include information that (i) becomes publicly known through no breach of these Terms, (ii) is independently developed without use of Confidential Information, or (iii) is rightfully received from a third party without confidentiality obligations.

12. INTELLECTUAL PROPERTY
    • Ownership: All Intellectual Property rights in and to the Services, ReachIDs, iReachRight Data, software, algorithms, documentation, and any enhancements, modifications, or derivatives thereof are and shall remain the exclusive property of the Company and its licensors. No rights are granted except as expressly stated in these Terms.
    • Trademarks: The Company’s trademarks, trade names, logos, and brand identifiers (“Marks”) are proprietary to the Company. You may not use the Marks without prior written consent, except as necessary to identify yourself as a user of the Services.
    • Restrictions: You shall not remove or alter any proprietary notices or labels on the Services or related materials, nor create derivative works or reverse engineer any part of the Services.

13. CUSTOMER OBLIGATIONS
    • Lawful Use: You agree to use the Services only in compliance with applicable laws, regulations, and industry standards, including Data Protection Laws and telecommunications regulations.
    • Data Accuracy: You are responsible for the accuracy, quality, and legality of Customer Data and the means by which you acquired it. You shall ensure that you have all necessary consents and authorizations to provide Customer Data to the Company for processing.
    • End User Disclosures: Where Customer Data is collected from end users (such as your customers or employees), you shall provide clear notices and obtain any necessary consents required by law, including disclosure of the Company’s role in processing such data.
    • Security Measures: You shall implement commercially reasonable security measures to protect your systems and any credentials used to access the Services. You must promptly notify the Company of any unauthorized access or security incident.

14. USE RESTRICTIONS AND PROHIBITED ACTIVITIES

In addition to other restrictions described in these Terms, you shall not:

• Use the Services for any illegal, harmful, abusive, defamatory, obscene, or fraudulent activity.
• Transmit any viruses, malware, or harmful code through the Services.
• Use the Services to send unsolicited marketing communications (spam) or to harvest personal information without consent.
• Interfere with or disrupt the integrity or performance of the Services, or attempt to gain unauthorized access to systems or networks.
• Use the Services in a manner that violates export controls, sanctions, or anti-corruption laws.
• Use automated means (such as bots or scripts) to access the Services except through authorized APIs in accordance with documentation.

15. WARRANTIES AND DISCLAIMERS
    • The Services, including ReachIDs and iReachRight Data, are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, the Company disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.
    • The Company does not warrant that the Services will be uninterrupted, error-free, or fully accurate. You acknowledge that outputs are algorithmic approximations and that the accuracy depends on the quality of input data, external factors, network conditions, and other variables beyond the Company’s control.
    • You assume sole responsibility for any decisions, predictions, or actions taken based on the Services.

The Company is not responsible for any loss or damage arising from reliance on the Services.

16. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any and all liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to (a) your use or misuse of the Services, (b) your violation of these Terms, (c) your violation of any law or the rights of a third party, or (d) any Customer Data you provide.

17. LIMITATION OF LIABILITY
    • To the maximum extent permitted by law, in no event shall the Company, its affiliates, or their respective directors, officers, employees, or agents be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, or data, business interruption, or reputational harm, arising out of or related to your use of or inability to use the Services, even if advised of the possibility of such damages.
    • The Company’s total aggregate liability for any and all claims arising out of or related to the Services or these Terms shall not exceed the amount of fees paid by you to the Company in the three (3) months preceding the event giving rise to the claim.

18. SUSPENSION AND TERMINATION
    • Suspension: The Company may temporarily suspend your access to the Services for maintenance, upgrades, or to address security concerns, misuse, or non-payment. The Company will use reasonable efforts to notify you of planned maintenance.
    • Termination: Either party may terminate these Terms for convenience by providing thirty (30) days’ written notice. The Company may terminate these Terms immediately if (a) you breach any provision of these Terms and fail to cure within ten (10) days of notice, (b) you engage in fraudulent or illegal activity, or (c) required by law.
    • Effect of Termination: Upon termination of these Terms, (a) your right to access and use the Services ceases, (b) all outstanding fees become immediately due, and (c) you must return or delete any Confidential Information in your possession. Sections that by their nature should survive termination shall survive, including those relating to data ownership, confidentiality, intellectual property, warranties, indemnification, and limitations of liability.

19. GOVERNING LAW AND DISPUTE RESOLUTION
    • These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
    • Jurisdiction: Courts located in Hyderabad, Telangana shall have exclusive jurisdiction to resolve any disputes arising out of or relating to these Terms or the Services. You irrevocably consent to the jurisdiction and venue of such courts.
    • Dispute Resolution: In the event of any dispute, the parties shall endeavor to resolve the dispute amicably through negotiation. If no resolution is achieved within thirty (30) days, the dispute shall be submitted to binding arbitration in Hyderabad, Telangana, conducted in English, in accordance with the Arbitration and Conciliation Act, 1996. The arbitral award shall be final and binding on the parties.

20. AMENDMENTS AND UPDATES
    • The Company may modify or update these Terms at any time. We will provide notice of material changes by posting the amended Terms on our website or via email. Your continued use of the Services after such changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services.
    • The Company may enhance or modify the Services at its discretion and may discontinue certain features or functionality. We will endeavor to provide advance notice when practicable.

21. NOTICES
    • All notices, requests, and other communications required under these Terms must be in writing and shall be deemed given when sent (a) by email to the address specified above, with acknowledgment of receipt, or (b) by certified mail or courier to the Company’s registered address. The Company may send notices to the email address or postal address associated with your Account.

22. FORCE MAJEURE

The Company shall not be liable for any failure or delay in performance of its obligations under these Terms due to events beyond its reasonable control, including acts of God, natural disasters, fire, flood, pandemic, governmental actions, labor disputes, power failures, or internet service interruptions.

23. MISCELLANEOUS
    • Assignment: You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company. The Company may assign these Terms in connection with a merger, acquisition, or sale of assets.
    • Entire Agreement: These Terms, together with any applicable Order Form, Privacy Policy, and other referenced documents, constitute the entire agreement between the parties and supersede all prior agreements, understandings, or representations regarding the subject matter.
    • Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be replaced by a valid provision that most closely reflects the parties’ original intent.
    • Waiver: No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. Any waiver must be in writing and signed by the waiving party.
    • Relationship of Parties: The parties are independent contractors, and nothing in these Terms creates any partnership, joint venture, agency, or fiduciary relationship.

24. ENTIRE AGREEMENT

These Terms, together with any applicable addendums, privacy policies, data processing agreements, and Order Forms, constitute the entire agreement between you and the Company and supersede any prior or contemporaneous agreements or communications. By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.